The Official City of Norfolk Nebraska Home Page The Official City of Norfolk Nebraska Home Page


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309 N 5th St, Norfolk, NE 68701
Phone: (402) 844-2000















 Water Division's Goal

As your water provider, our goal is to make sure there's an adequate supply of safe water to meet your day-to-day needs -- and an abundant supply in the event of a fire or other catastrophic event.

Safe water provides fire protection, protects public health, supports the economy and the overall quality of life we enjoy.  Our job is to ensure that your water keeps flowing not only today, but well into the future.  It's all part of our commitment to serve you and everyone in our community.



Water Division News

 2018 Water Quality Report now available on-line.



Current Projects and Information

Did you Know?  

Chlorine is a common disinfectant used to kill germs and has greatly contributed to a nearly 30-year increase in life expectancy during the 20th century.

City Staff is continuing to upgrade water meters to the new touch read meters.  Please contact our office to set up an appointment.



Quick Links

Billing Office Hours

Monday-Friday, 8:00 a.m. - 4:30 p.m.
Office Phone: 402-844-2018
309 North 5th Street, Norfolk

Water Division Hours

Service hours - 7:30 a.m. - 4:30 p.m.
Emergency Phone: 402-844-2210 - 24 hours day
Office Phone: 402-844-2210
300 South 49th Street, Norfolk


Water System Overview

The Norfolk water system consists of two water treatment plants, supplied by two well fields.  The two fields have a total of 13 wells averaging 64 feet in depth.  The storage capacity is 5,000,000 gallons, with an historic peak for daily demand at 9,910,000 gallons.  Both water treatment plants use aeration and filtration to remove iron and manganese.  Polymer is also part of the treatment used at the east water treatment plant.  Both treatment plants provide disinfections prior to distribution to the community.  The 13 wells have the capability of pumping 14.2 million gallons per day.  The static pressure of the water at the treatment plants varies from 80 to 100 psi and residual pressure varies from 40 to 90 psi.  Currently there are two pressure zones in the city’s distribution system.  Zone 1 generally serves all land below the elevation of 1,600 feet, with Zone 2 serving all land above the elevation of 1,600 feet.  The color of the water is clear and the average tap water temperature is 51 degrees in the winter and 52 degrees in the summer.

The City of Norfolk has completed the Source Water Assessment as required by the Department of Environmental Quality. This document may be viewed at Norfolk's West Water Treatment Plant, 300 South 49th Street, Norfolk, Nebraska. Items included in this assessment will be a copy of the 2001 sanitary survey and the completed water source assessment. Please call 402-844-2210 if you would like to view the document.