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Water
Division's Goal
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As your water provider, our goal is to make sure
there's an adequate supply of safe water to meet
your day-to-day needs -- and an abundant supply in
the event of a fire or other catastrophic event.
Safe water provides fire protection, protects public
health, supports the economy and the overall quality
of life we enjoy. Our job is to ensure that
your water keeps flowing not only today, but well
into the future. It's all part of our
commitment to serve you and everyone in our
community.
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Water Division News
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2012 Water Quality
Report now available on-line.
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Current Projects and Information
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Did you Know? A
Healthy Glow - Drinking enough water is important to the health of
your skin. Drinking water helps remove toxins that build up in
your pores and keeps your skin from drying out.
City Staff is continuing to upgrade water meters to the new touch
read meters. Please contact our office to set up an
appointment.
City Staff has started the annual cleaning of the
sewer collection system.
City Staff is supervising the paint project of
the 2MG tank at the West Plant.
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Quick Links
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Billing Office Hours
Monday-Friday, 8:00 a.m. - 4:30 p.m.
Office Phone: 402-844-2018
309 North 5th Street, Norfolk
Water Division Hours
Service hours - 7:30 a.m. - 4:30 p.m.
Emergency Phone: 402-844-2210 - 24 hours day
Office Phone: 402-844-2210
300 South 49th Street, Norfolk
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Water System Overview
The Norfolk water system consists of
two water treatment plants, supplied by two well fields. The
two fields have a total of 13 wells averaging 64 feet in depth.
The storage capacity is 5,000,000 gallons, with an historic peak for
daily demand at 9,910,000 gallons. Both water treatment plants
use aeration and filtration to remove iron and manganese.
Polymer is also part of the treatment used at the east water
treatment plant. Both treatment plants provide disinfections
prior to distribution to the community. The 13 wells have the
capability of pumping 14.2 million gallons per day. The static
pressure of the water at the treatment plants varies from 80 to 100
psi and residual pressure varies from 40 to 90 psi. Currently
there are two pressure zones in the city’s distribution system.
Zone 1 generally serves all land below the elevation of 1,600 feet,
with Zone 2 serving all land above the elevation of 1,600 feet.
The color of the water is clear and the average tap water
temperature is 51 degrees in the winter and 52 degrees in the
summer.
The City of Norfolk has completed the Source Water Assessment as
required by the Department of Environmental Quality. This document
may be viewed at Norfolk's West Water Treatment Plant, 300 South
49th Street, Norfolk, Nebraska. Items included in this assessment
will be a copy of the 2001 sanitary survey and the completed water
source assessment. Please call 402-844-2210 if you would like to
view the document.
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