Dispatch
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The Norfolk 911 Communication Center is located at the Norfolk
Police Division, 202 N. 7th Street in the City of Norfolk. The
Communications Center is staffed by a team of 11 trained
communication specialists. They are responsible for receiving,
prioritizing and sending an appropriate response to each call that
is received.
The Norfolk 911 Communication Center dispatches for the City of
Norfolk Police Division and Norfolk Fire and Rescue. The Center also
dispatches for Stanton County which includes the Cities of Stanton
and Pilger, they also dispatch for the Village of Hadar and Hoskins.
In order to help best serve the public, the Communication Center
asks that you use the 9-1-1 emergency line only when there is an
immediate risk to life or property. Some examples of this would be:
- Any medical emergency
- In-progress or just-occurred crimes
- Any incident involving weapons such as a gun or a knife
- Domestic violence, in-progress or threatened
- Any vehicle accident involving injuries
- Fire of any kind
To help the dispatchers prioritize your call and to send the
appropriate response you will be asked to answer the following
questions.
- LOCATION: The exact location of the incident occurring with
a name and call back number is critical.
- TYPE OF PROBLEM: The dispatcher will need to know if you are
reporting an emergency or something that is not an emergency to
determine a response. Please give the dispatcher all available
information.
- MEDICAL EMERGENCY: In a medical emergency the dispatcher
will ask you the following questions, after obtaining that
information a response will be sent and the dispatcher will ask
you to stay on the line instructing you how to provide basic
first aid to a victim if possible.
- EXACT LOCATION OF INJURED PARTY
- CALL BACK NUMBER
- AGE
- SEX
- CONSCIOUS/ BREATHING
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